I am having trouble setting up my Tide.lamp

Modified on Thu, 18 Jun at 11:36 AM

If your Tide.lamp will not set up, the first thing to check is how it is being powered.

Before you start

Please plug your Tide.lamp into a proper USB wall charger.

Do not plug your Tide.lamp into:

A TV USB port
A router USB port
A computer or laptop USB port
A games console
A low power USB socket on an extension lead

These ports are often designed for data, charging small devices, or powering accessories. They will not provide enough stable power for your Tide.lamp.

Your Tide.lamp needs a USB power plug rated between 2 amps and 3 amps. We recommend using the USB C cable supplied with your Tide.lamp. If you use another USB cable, please make sure it is suitable for carrying more than 2 amps.

Using the wrong power source can cause setup problems, including:

The lamp not turning on properly
The lamp restarting during setup
The app not finding the lamp
The lamp failing to connect to WiFi
The lamp appearing to work at first, then stopping or behaving unexpectedly

Step 1: Power your Tide.lamp correctly

Plug the USB C cable into your Tide.lamp.
Plug the other end into a suitable USB C wall charger rated between 2 amps and 3 amps.
Plug the charger directly into a mains wall socket.
Wait for the lamp to start.

When your Tide.lamp is in setup mode, the lamp will show a quick version of the tide routine.

Step 2: Check the app permissions

Open the Tidelight app on your phone or tablet.

If prompted, allow the app to use:

Bluetooth
Location

These permissions are needed so the app can find your Tide.lamp and help you choose a tide location.

Step 3: Check your WiFi network

Tide.lamp connects using 2.4GHz WiFi.

Please check that:

You are using the correct WiFi name and password
Your WiFi network has a password
Your Tide.lamp is within range of your router
You are not using a guest network with no password
You are not using a WPA2 Enterprise only network

Tide.lamp will not connect to a WiFi network with a blank password.

Step 4: Try setting it up again

In the Tidelight app:

Press Get Started.
Log in or create an account.
Search for your Tide.lamp.
Enter your WiFi name and password.
Choose your tide location.
Add the location to your Tide.lamp.

Once connected, your Tide.lamp will begin showing the tide for your chosen coast.

Step 5: Reset your Tide.lamp if needed

If your Tide.lamp has already been partly set up, or if setup has failed several times, you may need to reset it.

Before resetting, please make sure the lamp is connected to a proper USB C wall charger, not a TV, router, computer, or other USB port.

To reset your Tide.lamp:

Plug the USB C cable into your Tide.lamp.
Turn the power on.
Remove and reinsert the USB C power cable from the USB wall plug seven times in quick succession.
On the final insertion, leave the power cable connected.
The status light should flash green three times to show that a factory reset is taking place.
The Tide.lamp will display the tide cycle to show that it is back in setup mode.

Still having trouble?

Please double check that you are using:

A proper USB C wall charger
A charger rated between 2 amps and 3 amps
The supplied USB C cable, or another USB C cable suitable for more than 2 amps
A 2.4GHz WiFi network with a password

If you still need help, please submit a support ticket and include:

The type of charger you are using
As much information or error details as possible
A brief description of what happens when you try to set up the lamp